A one-size-fits-all form that includes questions
for three types of registrants and six different tasks.
The information is tightly packed that can be
hard to interpret.
The form has to be filled out every time
a new task is preformed.
There is currently a 44 minute average wait time
before receiving service at the DMV office.
10% of people do not bring what is required.
Colorblind individuals have trouble completing
color questions related to their vehicle.
The application is tailored to different types of registrants. Users will only see questions that relate to their task.
Personal Information can be automatically entered by scanning driver's license.
The content is sectioned to provide a more focused
and comfortable experience.
The form hides questions that are not relevant to the user based on selections.
The majority of required vehicle information can be auto-filled with the vehicle identification number. Select the question mark to find common VIN locations. The user has the option to type the number or take a picture.
The color options shown reflect the exact model of the vehicle. This will prevent any color name inconsistencies. Also, it will help colorblind individuals identify their vehicle correctly.
An email will be sent to the registrant with all their completed information. Additionally, there will be an option to receive a renewal date notification 30 days before it is due.
Breaking It Apart
To provide a seamless experience, I organized user tasks based on frequency and relevance. Users are either registering a new vehicle or managing their existing registrations. Also, I looked for ways to enter information more efficiently, including scanning driver's license information and using VIN number to auto-complete fields.
After I solidified the user flow, I strived to deliver a fast and intuitive navigation system. I conducted research on the best practices for progression and form design.
I considered adding an escape button to save the form for later. After user feedback, however, it became clear that users will complete the form in one sitting since it should be fast and easy to complete.
At the start of the project, I asked 13 potential users whether they would prefer an online or kiosk experience. The far majority felt a web experience would be more beneficial since it would save them time. In response, I asked if they would be concerned about entering and scanning personal information online. Since adding personal information online is common, many had no concerns. Consequently, I focused on delivering an intuitive and efficient DMV experience online.
In the future, I plan to apply the mobile web app experience to larger devices with responsiveness. Initially, I chose a mobile screen size since it is the most owned and used device for searching the web. Also, I will design the registration management experience, including changing registrations, replacing lost or damaged items, transferring plates, and getting a title only. Since some of these tasks are currently available online, I decided to tackle the greatest opportunity first that has no interactive experience yet.
Overall, this project taught me the importance of simplicity and the power of progressive disclosure. People felt at ease and empowered to complete the form with the new experience. Many expressed a sense of appreciation for making a practical and impactful solution. I hope to see this concept come to life.
Let's design better experiences